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1. General Information

The Website and Services are offered subject to your acceptance of this Privacy Policy.

This Privacy Policy constitutes a legally binding agreement between you and Neptune Force.

This Privacy Policy is incorporated into and subject to our Terms and Conditions. The definitions set out in those Terms and Conditions, as defined in Section 34 shall apply to this Privacy Policy.

2. Data Controller

Data Controller details:

– Business name: Neptune Force.
– Owner: Azure Neptune Ltd.
– Company registration number: 12860349.
– Unique Taxpayer Reference: 44895 28718.
– Address: 32 Matheson Road, W148SW , London , United Kingdom.
– Phone: +44 02034687825.
– E-mail:contact@azureneptune.com.

3. Information Privacy

This Privacy Policy applies to the following:

a) Any information collected from you when you access and/or create a Customer Account and/or use our Website and/or Services.

b) Any information collected from you when you contact us.

This Privacy Policy does not apply to any Personal Information provided by third parties and/or publicly available and/or not subject to any restrictions. Please note that we are not responsible for the privacy practices of third parties.

4. Consent

By accepting this Privacy Policy you expressly agree to grant to Neptune Force a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable right, to exercise the copyright, publicity, and/or any database rights (but no other rights) you have on your Personal Information, in any media now known or that may be known in the future, with respect to your Personal Information, solely for the purpose of enabling to us the use of the information you provide to us for the use of our Website and/or Services and to avoid the violation of any rights over that information.

By accepting this Privacy Policy, you expressly agree that Neptune Force is the Data
Controller of your Personal Information.

5. Data We Collect

The Personal Information collected by us will solely be used in reference to our Services. We will not share, sell, or trade this information with any third parties; however, your Personal Information may remain stored in the servers of our providers only for the purpose of using the Website. This does not apply to information that is publicly available, which we may collect and display on our

We do not collect or retain information from you regarding debit or credit cards or other payment methods.

By accepting this Privacy Policy, you grant us your consent to collect and use your Personal Information in accordance with this Privacy Policy.

We reserve the right to confirm and validate your Personal Information and any other information provided by you at any time. In the event that we determine that the information provided by you is unlawful, erroneous or incorrect (totally or partially), we may suspend or cancel your Customer Account.

We have the right to file a proceeding if you provide unlawful, erroneous or incorrect information, in addition to using any other legal remedy available according to applicable legislation.

5.1. Data Provided by You

The Personal Information you will need to provide through the Website is the following:

a) Registration Data, such as  information that you provide to register your Customer Account on our Website and to buy our Products (e.g. first and last name, email and mailing addresses, country, city, postal code, phone number and payment method).

b) Profile Data, such as your username and password that you may set to establish your Customer Account with us.

c) Purchase Data, including your order history and information needed to process and fulfill your orders, including orders details, billing address, and delivery address.

d) Data about Others for whom you purchase a Product, such as name, delivery address and phone number.

e) Communications, such as information you provide when you contact us with questions, feedback, survey responses, or other direct connection with us.

f) Marketing Data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving our emails about the Products and Services offered by us.

5.2. Data Automatically Collected by Us

We and our service providers may automatically collect information about you, your device, and your activity occurring on or through our Website, such as:

a) Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our Website, and general location information such as city, state or geographic area.

b) Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

6. Data Rights

Your rights regarding your Personal Information are described below.

a) Right to Access

You may issue queries or ask questions about your Personal Information at any time, by email or any other way as appropriate and we will provide said information.

b) Right to Portability

You have the right to receive the Personal Information concerning you which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit such data to another data controller.

c) Right to Rectification

You may request, at any time, rectification on your Personal Information if you consider your personal information is inaccurate or incorrect, or when you wish to update such information.

d) Right to Objection or Deletion

You may, at any time, object the use of your Personal Information or request its removal, once the period established in Section 8 of this Privacy Policy has elapsed. We may delete your Personal Information before the expiration of that period, when such information is not necessary, at our sole discretion.

7. How to Exercise your Data Rights

You may exercise your rights, at any time, as described in Section above by contacting us at contact@azureneptune.com.

All communications with us must be through the e-mail address that you have provided to us when using our Services. Please note that we will verify your identity prior to responding any request.

We try to respond all legitimate requests within 3 business days. Please keep in mind that occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Data Retention

We may retain and store your Personal Information until necessary but for a limited period of time that may not exceed one year, since the cancellation of your Customer Account for any reason.

Please keep in mind that in some circumstances, we may retain your Personal Information for longer periods but in an anonymised form. This means we would delete any information which identifies you personally. We may also retain your Personal Information where such retention is necessary for compliance with a legal or regulatory obligation to which we may be subject to.

9. Data Use

We use your personal information for the following purposes:

a) Create and maintain your Customer Account.

b) Ease your login to our Website.

c) Enable security features of our Website.

d) Provide, operate and improve our Services.

e) Communicate with you about our Services, including sending you announcements, updates, security alerts, and support and administrative messages.

f) Send you marketing communications related with our Products and Services as permitted by law.

g) Research and development purposes, including to analyze and improve our Services and our business.

h) Compliance with applicable laws and regulations.

Please note that we may create aggregated, de-identified or other anonymous data records from your personal information and other individuals whose Personal Information we collect. We make Personal Information into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

10. Data Restrictions

Your Personal Information shall not: (a) be inaccurate, incorrect or misleading; (b) be fraudulent; (c) infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights to publicity or privacy; (d) violate any law, statute, ordinance or regulation (including, but not limited to, those governing violent crime reduction, export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) be defamatory, trade libellous, unlawfully threatening or unlawfully harassing; (f) be obscene or contain child or adult pornography; (g) promote violence or crime; (h) contain any viruses, trojan horses, worms, time bombs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Personal Information.

11. Data Disclosure

You expressly agree that we may share and/or disclose your Personal Information in accordance with applicable laws. We should cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights and other rights, to help protect you and all our Customers of any crime or fraud. For this reason, and in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal or fraudulent activity, we may (and you expressly authorize us to) disclose your Personal Information, user history, fraud complaints, and similar information without a subpoena. However, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, fraud or financial loss; or report suspected illegal or fraudulent activities.

12. Data Protection

At Neptune Force we guarantee the privacy and confidentiality of your Personal Information and also guarantee that we have implemented physical and electronic security measures, as well as other appropriate administrative procedures to prevent unauthorized or illegal access by third parties to your Personal Information.

Our privacy practices include, but are not limited to:

a) The continuous review and updates of our security policies and controls, as technology changes to ensure ongoing information security.

b) Implementation of reasonable and appropriate technical and organizational security measures to protect the Personal Information we process, from unauthorized access, alteration, disclosure, loss or destruction.

c) Regular audits of the security measures of our Website by requesting third party experts to review our security controls against international standards. These audits help us to further improve our security level.

d) All data is encrypted in transit, and where possible specific fields are encrypted at rest using industry recognised cryptographic measures.

13. Data shared with Third Parties

We do not use and/or share and/or sell and/or exchange and/or publish any of your Personal Information with third parties for any purposes without your express consent.

Please note that to provide you access to our Website and allow you the use of our Services, we may share some personal information with companies that we hire to perform services or functions on our behalf as our service providers and/or third parties (“Data Processors”). In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

By accepting this Privacy Policy, you expressly give us authorization to use and share your Personal Information with our Data Processors, under their corresponding privacy conditions, within the limits set in this document.

We are not responsible for the privacy practices of our service providers or any third party.

14. Third-Party Advertising

We may contract with third-party advertising companies and social media companies to display ads about our Website and Services. These companies may use cookies and similar technologies to collect information about you and use such information to serve ads that they think will interest you. For more details about our use of cookies, please see our Cookie Policy.

15. International Data Transfers

We are a company legally incorporated and domiciled in the United Kingdom and provide our Services globally. We process and store your information in the United Kingdom, however, our service providers (“Data Processors”) may process and store it in that country and/or any other place.

If you are located outside the United Kingdom and choose to provide us with your Personal Information, we will transfer such information to the United Kingdom for due processing, and our Data Processors may process your Personal Information in our country and/or any place else. You expressly accept and acknowledge that such countries may not have the same data protection laws as your country or the country in which you initially provided your Personal Information. Notwithstanding, we will ensure that our Data Processors apply at least the basic data security standards so
that your Personal Information remains undisclosed and secure.

By accepting this Privacy Policy, you have expressly given us authorization, under the terms and conditions set forth herein, to transfer your Personal Information to our servers located in the United Kingdom and/or to our Data Processors servers located at its relevant countries if necessary to provide you with our Services.

16. Contact Us

For any questions, comments, or complaints regarding this Privacy Policy, you may address us by sending an email to contact@azureneptune.com and that email receipt must be acknowledged by us. You may also call us at the following phone number: +44 02034687825 (10 am to 5 pm, Monday to Friday, Greenwich time).
Last Updated: [include date].

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